Customer Services Manager Cleveland

Published date: February 22, 2017
Modified date: February 22, 2017
  • Location: Cardilane, Cleveland, OHIO

Job Description - 



      Accountable for maintaining SLA levels of Incidents, Problems, Change management areas



      Accountable for project completions with the expected quality and 



       Level Agreements



      Escalate effectively to attain resolution for any major operational issues



      Effectively communicate with customer and internal teams on challenges, options, project roll out plan and operational requirements



      Present weekly/monthly/quarterly reviews create detailed presentation for all managed accounts portraying account management from delivery/operations, projects, improvement plans and recommendations


    Performing documentation management on internal CMDB

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