Customer Services Manager Cleveland

Published date: February 22, 2017
Modified date: February 22, 2017
  • Location: Cardilane, Cleveland, OHIO

Job Description - 

      Accountable for maintaining SLA levels of Incidents, Problems, Change management areas

      Accountable for project completions with the expected quality and 

       Level Agreements

      Escalate effectively to attain resolution for any major operational issues

      Effectively communicate with customer and internal teams on challenges, options, project roll out plan and operational requirements

      Present weekly/monthly/quarterly reviews create detailed presentation for all managed accounts portraying account management from delivery/operations, projects, improvement plans and recommendations

    Performing documentation management on internal CMDB

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